Effective Date: February 18, 2026

Infinity Energetics strives to provide a clear and reliable shipping experience for all product purchases made through our website.

 

This Shipping Policy applies to all physical products purchased through our online store.

 

Shipping Costs

All shipping costs are the responsibility of the customer unless otherwise stated at the time of purchase.

Shipping charges are calculated at checkout based on:

• Destination

• Shipping method selected

• Package weight and dimensions

By completing a purchase, you agree to the shipping charges displayed at checkout.

 

Processing Time

Orders are typically processed within 1 -7 business days after payment is received, excluding weekends and holidays.

 

Processing times may vary due to product availability, order volume, or circumstances beyond our control.

 

Shipping Methods & Carriers

We work with reputable third-party shipping carriers to deliver orders. Available shipping options and estimated delivery times are presented at checkout.

 

Delivery time estimates are provided by the carrier and are not guaranteed.

 

Infinity Energetics is not responsible for delays caused by:

• Weather conditions

• Carrier disruptions

• Customs or international processing

• Incorrect or incomplete shipping information provided by the customer

   

Order Tracking

When available, tracking information will be provided via email once your order has shipped. Tracking updates are managed by the carrier and may take time to appear.

 

Shipping Address Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout.

 

Infinity Energetics is not responsible for:

• Orders shipped to incorrect addresses provided by the customer

• Packages marked as delivered by the carrier but not received

   

Additional shipping fees may apply for reshipment due to address errors.

 

Lost, Delayed, or Damaged Packages

If your package is lost or damaged in transit, please contact us promptly.

We will assist with filing a carrier claim when applicable; however:

• Shipping fees are non-refundable

• Replacement or credit is not guaranteed

• Carrier decisions are outside our control

   

Returns & Refunds

All product sales are final.

Infinity Energetics does not accept returns or issue refunds for shipped products. This policy is outlined in our Cancellation & Refund Policy and applies unless otherwise required by law.

 

International Shipping

International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

 

Infinity Energetics is not responsible for delays, refusals, or additional charges imposed by customs authorities.

 

Contact

If you have questions regarding shipping, please contact us at:

Infinity Energetics
2092 Concourse Dr., Suite 65
San Jose, CA 95131